Our Commitment to Fair Dealing
At PolicyPal, we recognise the need to maintain the confidence that our customers have in us to deliver quality advice and products. To this end, we commit to operate at the highest standards to bolster the integrity and trust that our customers have in our business. The interest of our customers is a pertinent priority for us and thus, we commit to achieve the following fair dealing outcomes:
We strive ceaselessly to enhance our customer experience here at PolicyPal. As such, we have taken active measures to ensure the delivery of the abovementioned fair dealing outcomes to our customers. For example, before a product is offered to our customers, we ensure that formal due diligence is conducted. This is to assess the risk-reward characteristics of the product as well as to fully understand its features so that we may properly advise our customers.
Further, our representatives are trained, certified and competent to share their knowledge with customers in a fair and balanced way, to enable them to make informed financial decisions. Our staff also undergo continuous professional development and training to maintain the highest standards of service to our customers. Clear and relevant information, material developments and updates relating to the products are given in a fair and balanced manner, so that our customers are well-informed in order to protect their own interest.
However, should our customers have any feedback or complaints, we have a robust process to resolve customer grievances independently, effectively and promptly. For any feedback, please email us at firstname.lastname@example.org. As we are always looking to improve our service, we take feedback seriously here at PolicyPal.
Last updated: 29 January 2018