Frequently Asked Questions

Here are some of our most frequently asked questions that we commonly receive from our users.
For more information about PolicyPal, or if you need support, please contact us via email at support@policypal.com

GENERAL

PolicyPal is a digital direct insurance broker that enables individuals to buy, manage and optimise their insurance policies. We are also Singapore's first graduate from the Monetary of Singapore's (MAS) fintech regulatory sandbox.

PolicyPal is available on the Apple App Store and Google Play Store.

iOSAndroid

PolicyPal is a free mobile app.

Currently, PolicyPal only works for policies purchased in Singapore regardless of citizenships. We are looking to bring PolicyPal to other areas in the near future.

You may email us at support@policypal.com. If it is urgent, do drop a message on our support chat on the bottom right of this browser and we will get back to you within 24 business hours.

UPLOADING OF POLICIES

Currently, this feature is only available via our app and there are 2 ways for you to upload.
Click on the "Add Policy" button on the "My Policies" screen. Thereafter,
1) You can then input your policies details manually.
2) Alternatively, you can use the in-app camera to take a photo of your existing policy (only the policy schedule or benefit illustration page) and using OCR technology, your details will be up in seconds! (We highly recommend this method.)

You can remove your policies by visiting the “My Policies” screen in the app and pressing the pen icon. You can select the policies that you wish to remove, and proceed to press the bin icon to successfully remove your policies.

PURCHASING OF INSURANCE

PolicyPal is a Digital Insurance Broker. PolicyPal is the first MAS Registered Insurance Broker and exempted Financial Advisor, graduating from MAS Regulatory Sandbox on the 1st September 2017.

PolicyPal works with various insurance companies to bring you an unbiased range of products to choose from. If you are unable to find a certain product that you are looking for, please reach out to us and we will do our best to assist you. Our team is constantly working hard to onboard more products to our web and app.

It is important to understand your needs and preferences. As we provide a variety of plans, we would definitely want the best for our valued users like yourself. Hence, it is recommended for you to know your needs and preferences.

The methods of payment will be subjected by each Insurer.

INSURANCE CLAIMS

For insurance bought directly via PolicyPal, do reach out to us via support@policypal.com or our hotline: +65 3163 9184 and we will assist you with the necessary follow up actions.

SECURITY

We comply with Singapore's Government Personal Data Protection Act (PDPA) and use bank level standard encryption to protect your data. You may check out more details on this page: https://www.policypal.com/security

ISSUES AND TROUBLESHOOTING

Kindly drop us an email at support@policypal.com. If it is urgent, do drop a message on our support chat on the bottom right of this browser and we will get back to you within the next business day.

Kindly drop us an email at support@policypal.com. Alternatively, you can drop us a message on our live support chat on the bottom right of this browser and we will get back to you within 24 business hours.

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