Frequently Asked Questions

Here are some of our most frequently asked questions that we commonly receive from our users.
For more information about PolicyPal, or if you need support, please contact us via email at support@policypal.com

GENERAL

PolicyPal is a mobile app which allows you to understand, track your existing insurance and buy new policies. We provide you with a convenient digital folder of all your insurance coverage.

You can upload your existing policies to understand your insurance coverage summary. You may also chat with our Digital Insurance Manager, Kate. She can help you find out more about your insurance portfolio through the in-app needs analysis and get new protection on the go!

PolicyPal is available on the Apple App Store or Android Play Store.

iOSAndroid

PolicyPal is a free mobile app.

Currently, PolicyPal only works for policies purchased in Singapore regardless of citizenships. We are looking to bring PolicyPal to other areas in the near future.

UPLOADING OF POLICIES

There are 2 ways for you to upload policies.
Click on the "Add Policy" button on the "My Policies" screen. Thereafter,
1) You can either input your policies details manually.
2) Alternatively, you can use the in-app camera to take a photo of your existing policy (only the policy schedule or benefit illustration page). The processing time will be 2 working days.

You can remove your policies by visiting the "My Policies" screen in the app and performing a "left swipe" on the relevant policies.

PURCHASING OF INSURANCE

Click on the "Buy Policies" button on the side menu.
Our digital insurance manager, Kate will guide you through to understand your current coverage needs. Thereafter, you can buy new insurance policies based on the selection available and have them stored on PolicyPal. Kindly drop an email to us if you have queries on the products.

Now you can get DPI Term Life Insurance, Group Term Life Insurance, Term Life Insurance, Critical Illness Insurance, Health Insurance, Disability Insurance, Travel Insurance, Personal Accident Insurance, Personal Mobility Insurance and Mosquito Insurance.

From 1st September 2017, PolicyPal is a registered direct insurance broker and exempt financial adviser.

INSURANCE CLAIMS

For Insurance Policies purchased via PolicyPal, you can submit your claims here:

Aviva Insurance Policies (eg: Group Term Life, Group Personal Accident Term Life, Critical Illness, Health)
http://www2.aviva.com.sg/customer-care/savings-and-investments/make-a-claim/index.html

AXA Insurance Policies (eg: Term Life)
https://www.axa.com.sg/customer-care/file-a-claim

For Etiqa Insurance Policies (eg: Travel, Personal Accident, Mobility, Mosquito and Free Term Life)
https://www.etiqa.com.sg/online/eClaim/PA/ClaimForm

For NTUC Income Insurance Policies (eg: DPI Term Life)
http://www.income.com.sg/claims

SECURITY

We comply with Singapore's Government Personal Data Protection Act (PDPA) and use bank level standard encryption to protect your data. You may check out more details on this page: https://www.policypal.com/security

ISSUES AND TROUBLESHOOTING

Kindly drop us an email at support@policypal.com. If it is urgent, do drop a message on our support chat on the bottom right of this browser and we will get back to you as soon as possible.