Service Standard Promise
At AMTD PolicyPal, our mission is to redefine the user experience in financial matters by revealing coverage gaps, managing policies efficiently, and being a dedicated companion on your financial wellness journey.
Customer Service: Common Problems Faced
Traditionally, customer support has been plagued with several issues:
- 1Long call centre queues
- 2Being transferred between departments
- 3Lengthy resolution times due to departmental silos
AMTD PolicyPal's Approach
Personalised service
In 2017, we experimented with “AI” chatbots but discovered that our customers preferred human interaction. While digitisation is essential, the human touch remains crucial in customer service.
Michelle
@AMTD PolicyPal Yi Ting provides up-to-date information and she seeks the best promotions available for our coverage. (2024)
Vineet Vohra
@AMTD PolicyPal Excellent attitude, clear communication, knowledgeable staff. You can see how I'm pleased as have given 2 other insurance jobs to handle. (2024)
Boon Wee
@AMTD PolicyPal Seamless purchasing experience. (2024)
Seline Paisely Tan
@AMTD PolicyPal Love the prompt response. (2024)
Andrew Lim
@AMTD PolicyPal Good communication and follow up by AMTD PolicyPal. (2024)
Audrey
@AMTD PolicyPal Prompt response. (2024)
Tan Zhi Xiang
@AMTD PolicyPal Friendly and contactable staff. There is a wide range of insurance products available. (2024)
Michelle
@AMTD PolicyPal Yi Ting provides up-to-date information and she seeks the best promotions available for our coverage. (2024)
Vineet Vohra
@AMTD PolicyPal Excellent attitude, clear communication, knowledgeable staff. You can see how I'm pleased as have given 2 other insurance jobs to handle. (2024)
Boon Wee
@AMTD PolicyPal Seamless purchasing experience. (2024)
Seline Paisely Tan
@AMTD PolicyPal Love the prompt response. (2024)
Andrew Lim
@AMTD PolicyPal Good communication and follow up by AMTD PolicyPal. (2024)
Audrey
@AMTD PolicyPal Prompt response. (2024)
Tan Zhi Xiang
@AMTD PolicyPal Friendly and contactable staff. There is a wide range of insurance products available. (2024)
Michelle
@AMTD PolicyPal Yi Ting provides up-to-date information and she seeks the best promotions available for our coverage. (2024)
Vineet Vohra
@AMTD PolicyPal Excellent attitude, clear communication, knowledgeable staff. You can see how I'm pleased as have given 2 other insurance jobs to handle. (2024)
Boon Wee
@AMTD PolicyPal Seamless purchasing experience. (2024)
Seline Paisely Tan
@AMTD PolicyPal Love the prompt response. (2024)
Andrew Lim
@AMTD PolicyPal Good communication and follow up by AMTD PolicyPal. (2024)
Audrey
@AMTD PolicyPal Prompt response. (2024)
Tan Zhi Xiang
@AMTD PolicyPal Friendly and contactable staff. There is a wide range of insurance products available. (2024)
Our Commitment
Accessibility
We ensure that our customers can reach us anytime they need help.
Efficiency
Our team is dedicated to providing quick and effective assistance.
Empathy
Everyone at AMTD PolicyPal is involved in customer support to ensure a deep understanding of customer needs and a genuine care for their well-being.
hello@policypal.com
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